Table of Contents
A cloud-based service contract maintenance application coupled with an Android based mobile app to assist the service engineers maintaining the fire extinguishers at client’s places.
The Scenario
One of the renowned players in the industry, our client, supply and service various types of fire extinguishers installed at corporates, factories, warehouses, malls and IT premises.
The Challenge
As a part of their service, our client undertakes maintenance contracts during fire extinguishers’ lifecycle. The manual system of signups, maintenance and renewal of contracts was disorganized, leading to many human errors. On the other hand, at the clients’ site, typically where few hundreds of fire extinguishers of various life cycles are installed, a service engineer has to undergo laborious documentation of services done and spares supplied. This made the service engineers under productive. This also resulted in the delay of sending consolidated reports to the clients.
The Solution
As a technology consultant, Pixel Studios developed a cloud-based service contract maintenance application coupled with an Android based mobile app for service engineers on the field. The application includes a master module for brand, branches, capacity, service type and zone, customer module, customer approval, product module, product checklist module and service call confirmation module. With the help of an optimized database structure, the reports module was also developed with options to download the reports in PDF/Excel format whenever necessary.
In this android based mobile app, QR codes were generated for individual products. The service engineer scans the QR Code on the product to get details about that individual Fire Extinguisher & can enter mandatory service relevant data. The service engineer could complete the servicing & enter data by scanning the QR Code which is pushed to the server without his intervention. With this technology tool, it became easier to manage multiple clients (300 and above) in a hassle-free manner.
The Result
This android based mobile app facilitated faster update by the service engineers, resulting in higher productivity and accuracy of the reports. The easy-to-use cloud based service contract maintenance application enabled the client to manage multi-location contracts easily. This technological edge led to a higher satisfaction with our clients’ service, which is apparently higher than their competitors.
Originally Published on: Dec 14, 2016 @ 18:56, updated Dec 17 2020
