The primary objective for Anand Lab was to establish a centralized digital platform that seamlessly caters to various needs. This encompassed online registrations, lead generation, comprehensive dissemination of information about their diagnostic offerings, a unified point for patients to access their reports, and the creation of a patient-friendly website that eliminates complexities. This transformation was envisioned to leverage the latest technology stack and integrate with their internal systems, including LIMS, CRM, and ML tools.
To address these challenges, a multi-step approach was adopted:
The transformation yielded remarkable outcomes that greatly enhanced Anand Lab’s digital presence and operational efficiency: